FAQ:

  • Background
    The world’s population will increase to reach more than 9 billion by 2050 which means that a 50% increase of food production is needed by 2030. Currently almost 1 billion people are chronically undernourished. What’s more, demand from the energy market (including biofuels) has the potential to change the fundamentals of agricultural market systems.

    Context
    Unsustainable farming practices, water scarcity and changing weather patterns all have a serious impact on food security, the environment and farming communities. As such, pressure is increasing from governments and campaigning organisations for greater transparency on where food comes from and how it is grown.

    Unilever’s position
    Our supply chain network includes farmers and plantation owners as well as processors, refiners and traders of raw materials. We will work closely with all of them to transform farming practices and encourage a wider move towards sustainable sourcing.
    We will focus first on our top ten agricultural raw material groups, which account for around two thirds of our volume. These are palm oil, paper and board, soy, sugar, tea, fruit and vegetables, sunflower oil, rapeseed oil, dairy ingredients and cocoa.
    We want to achieve sustainable sourcing without adding a cost burden for our customers and consumers. We are setting industry-leading standards for ourselves and our suppliers.
    In 2015 we sourced 60% of our agricultural raw materials sustainably, having made significant progress towards our target of 100% by 2020. We have already achieved the interim milestone of 50% for 2015 which we have set ourselves in 2010 when we launched the Unilever Sustainable Living Plan.

    By 2020 we will engage with at least 500,000 smallholder farmers and 75,000 small-scale distributors in our supply network in order to improve their practices and livelihoods.
    We have been working on our Sustainable Agriculture Programme for 15 years, and we continue to embed these sustainability principles throughout our supply chains.
    We will continue to work together with public authorities, our private sector partners and nongovernmental organisations to achieve our wider objectives.
    We are also developing plans to source our non-agricultural (mainly chemical) raw materials in a more responsible way taking into account the environmental and social impact.

  • Knorr's mission statement is the same as our parent company, Unilever.

    UNILEVER MISSION STATEMENT
    We work to create a better future every day. We help people feel good, look good and get more out of life with brands and services that are good for them and good for others. We will inspire people to take small everyday actions that can add up to a big difference for the world. We will develop new ways of doing business with the aim of doubling the size of our company while reducing our environmental impact. We've always believed in the power of our brands to improve the quality of people's lives and in doing the right thing. As our business grows, so do our responsibilities. We recognise that global challenges such as climate change concern us all. Considering the wider impact of our actions is embedded in our values and is a fundamental part of who we are.

  • We do not operate Allergen Free manufacturing sites, however we do have Allergen Management Programs in ALL our facilities. The intent of these programs is to avoid unintentional CROSS-CONTAMINATION of allergens BETWEEN products.
    Our product labels adhere to the FDA's Strict Regulations regarding declaration of ingredients and allergens. We do not use the terms "Natural" or "Artificial Flavourings" to hide the existence of any allergens.
    RECIPES CAN CHANGE. We strongly recommend that ALLERGIC CONSUMERS refer to ingredient declarations EVERY TIME they purchase processed foods.

  • Any product which are Halaal and/or Kosher will have the designated symbol on the package which indicates it is a Halaal and/or Kosher product (Example: Halaal logo (S.A.N.H.A S-0399) ; Kosher logo (PAREV). Since product formulations can change, we suggest you check your package for the most up to date Halaal and/or Kosher designation.

  • We have decided to include "may contain cow’s milk" statement on all of our packages made in this facility since both dairy and non-dairy containing products are handled there. We suggest you view your package for the ingredient and allergen statements.

  • We recommend consumers read the label each time before buying our product. If gluten is present, it is clearly listed in plain language on the ingredient label (i.e., wheat flour, rye, barley and oats). We have decided to include "may contain wheat gluten" statement on all of our packages made in this facility since both wheat gluten and non-wheat gluten containing products are handled there. Since product formulations change from time to time, we do not publish a list of gluten-free flavours.

  • We have started a journey to make natural choices available to our consumers such us steam-sterilisation of our herbs and spices on the majority of our products. The team at Unilever have worked with our suppliers to ensure consistent quality of steam sterilised herbs and spices so that our consumers continue to enjoy the same great taste and appearance of our products.

    For more information on why irradiation, GMO, & MSG are considered safe to use in products, please contact our Consumer Care Line. HELP-LINE 0860-331-441 (Mondays to Fridays, 8 am to 4 pm). Alternatively, you may email them on
    Consumer.Affairs-ZA@unilever.com to contact a Knorr representative who can assist you with your request.

  • All of our products carry a "Best Before End Date". This is the date that assures the products optimum quality and freshness.
    We recommend that you use your product by that date.

  • The "Best Before End Date" is stamped on every package of Knorr. We recommend that you use your product by this date to assure the product's optimum quality and freshness. Following is an example of the Best Before End Date: 16 AUG 2020 - which means it should be consumed by August 16th of 2020.

  • We recommend you store your product as described on the package.

  • Store your Knorr products in a cool, dry place. We recommend that you use your product by the Best Before End date.

  • To view the current collection of Knorr products available in the South Africa, please visit https://www.knorrwhatsfordinner.co.za/category/ If the product you are looking for isn't listed, we're sorry but it has likely been discontinued.

  • If you are having trouble finding a product, you may want to speak with your store manager and ask them to order it. 

  • We look forward to hearing from you! Please contact our Consumer Care Line. HELP-LINE 0860-331-441 (Mondays to Fridays, 8 am to 4 pm). Alternatively, you may email them on Consumer.Affairs-ZA@unilever.com.

  • We're so sorry you had this experience. We are always concerned when we hear of a problem involving one of our products and we will share your comments with the appropriate staff. Please contact our Consumer Care Line. HELP-LINE 0860-331-441 (Mondays to Fridays, 8 am to 4 pm). Alternatively, you may email them on Consumer.Affairs-ZA@unilever.com to contact a Knorr representative who can assist you with your request.

  • Our recommendation is use the product as directed on the product label. For alternative usage outside of the standard recommendation, we suggest that you consult with a professional.

  • Knorr consistently strives to improve our products in response to consumer preferences, testing and research. As a result, we do make periodic changes to our products and packaging. Thank you for your feedback.

  • Please refer to product packaging which would contain recycling information.

  • Questions about the safety of any of our packages can best be answered by contacting us at our Consumer Care Line. HELP-LINE 0860-331-441 (Mondays to Fridays, 8 am to 4 pm). Alternatively, you may email them on Consumer.Affairs-ZA@unilever.com.

  • If monosodium glutamate is added as an ingredient in any of our products, it appears in ingredient list on package label.
    It is never hidden under any other ingredient listing. For more information on Knorr products. MSG information would be found under the "Ingredients" tab.